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Shafted up the backside from ebay :(

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threaders:
Hi fellas,
Bit fed up. I sold a guitar pedal on ebay a couple of weeks ago, and then got a pm from the buyer to see if I didn't mind waiting a week for payment. I didnt mind the wait and the thing only went for £20 anyway. So I wait a week, then send it the day after the money comes through.
Wait another week and the buyer emails me to say it hasn't turned up. I get back to him straight away and apologise and ask him to wait a few more days as I have never had anything go missing before. I check the reciept, but I dont have a tracking no but have the proof of postage.
Anyway a couple more days go past and then I get a message through ebay stating that he formally wants to open up a case through ebay and get his money back. I am alright with everything so far but here is the point that really fooks me off.
My paypal account goes on hold which means I cant access any money from now on and I have other sales which I dont want to post out till I can access the money. Ebay will make the final decision and probably refund him the money. His feedback is 123 at 96% with 3 negs and a few neutrals and mine is 534 100% positive. I have worked bloody hard for that and this guy can leave me a neg and get his money back and I cant do a thing :rant:
Anybody else have this happen???? The only thing to do is to send everything out tracked in future, which is going to end up being a lot more expensive. but what can you do :angrysoapbox:

LucyLastic:
Can't you chase up a refund from the Post Office?  My understanding is you have a receipt, you're covered up to a certain amount.

Anything over a tenner, I send Recorded but I don't think you get any more insurance with Recorded.

Good luck with everything.

I get really peeved with eBay nowadays, they charge so much!

mattuknc:
Yeah, not good. All ebay items I send out are recorded, it does cost more but when they know they have to sign for it they can't really say anything?!
You still might be able to claim the £36 (max I think) from the post office? Doesn't help your ebay feedback though I'm afraid.

Haro82:
Raise an issue with the post office about it being lost in the post , you will get your money back.

Do they suspend your Paypal for something like that? I thought you could respond to the case ? Just refund him and get your money back off the PO, he probably won't leave you neg for it as you have done everything right. 
  

The Burner King:
I'm not 100% sure but if you make a claim from the PO, the receiver has to sign something to say he hasn't received the item even though it will be you putting in the claim, so i would do the claim 1st before giving him the refund.

It sounds dodgy as fook to me, had no money to pay, and now has the pedal (most prob) and will get his money back  >:(

I think you can claim for up to £46 if item gets lost.

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