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Lost ammaco and torker frames stoke staffordshire proof of delivery added

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threaders:
Not much to update at the moment. Police in stoke have assigned it to an officer, but she mainly works nights and is on annual leave at present :crazy2: Parcel2go have said that the max I can claim for is £50 although one person at parcel2go has said so long as I request it, they can offer me more a a goodwill gesture.
I have yet to get a statement from the police in order to prove who is actually responsible and who should pay for the loss. I have heard that TNT are duty bound to pay up, but cant be sure on that :-\
Paypal have been quiet, they have given me 10 days to pay the £370 before they send it to the bailiffs, but I am hoping a statement from the old bill, will sort that out.
 I still desperatly want to find the frames and am still offering the £100 if anyone can help find them or to anyone who drops them in at their nearest police sation. TNT said they dont have the parcel, so it can only be at one of three places. One is back with me (which they arn't), two is at the original buyers house (he said they arn't and has been refunded his money) or lastly at number 13 murhall street where a parcel was collected and sent out at the same time as the frames and has been signed for at that address according to TNT although the person at 13 has said they arn't there either.
I hate having to hassle the police, so am leaving at least a couple of days between each call. Not very impressed though. I reported it on the 22nd of March and havent had an update since. Everytime I do ring, I am assured I will get a return call from someone who can give me an updat, but it is yet to have happened :(

eamonn:
theres a number on an ebay listing

ask him for assistance


"Any questions text 07572067433"

threaders:
Cheers for that mate. Paypal and TNT have given this number a try, but the person with that phone number is saying the frames arn't with him. Its all in the hands of Stoke police at the moment, but they have beenpretty slack and haven't even began to look into it yet despite me reporting it on the 22nd af March.
Paypal have said they will be passing it on to the debt collection agency, who will add an extra charge and this could result in bailiffs comong over :'( Police have said that if anyone comes over, to refer them to the police officer in charge and expain that there is currently an investigation underway.
Paypal are not having any of it and are saying I am fully responsible for the £370 despite the fact I have tracking numbes and consignment numbers and have proof of collection. They are saying that I will have to pay the balance and then claim it back from tnt. :crazy2:
Parcel2go are still  looking at my claim and havent made any offer yet I am just hoping that they will offer more than the standard £50 cover

fischflo:
"Sarah: 01/03/2013 17:24:17 Rose I am very sorry that your parcels have not been collected Jonathan. Would you like me to rebook this for collection on Monday? I can offer you a free change of courier to TNT."

From this it sounds as if they were clearly resposible.  (Rose's fault)
What I find curious is this:

"Sarah: I do apologize Jonathan but reading through previous chats you was never advised P2G12038076 was re-booked with TNT. Upon contacting us on the 1/3 and speaking with rose only P2G12038214  was mentioned which was Uk 2 UK and [... ...] and therefore we cannot process a claim."

Nowhere in the transcripts I can find that you mentioned P2G12038214 at all. Sounds as if Sarah war referring to some sort of phone system (or via computer?), that lets the customer enter or say some info into the phone in order to collect the most relevant info in advance....? Even if so (but given that you never had the chance to enter TWO different numbers prior to the chat), Rose clearly heard you talk about both parcels - she even repeats this. So if she immediately after that say "Would you like me to rebook this for collection on Monday?", she of course lety you believe what you had to believe -- that both packets wer being taken care of.

If I get it right Sarah also said this: "You recieved a new label for P2G12038214 " --- You on the other hand speak of two emails with instructions and that TNT sent you "out two parcel labels "...?

That is strange. If they only sent you one labels, how could you hand out two prepared packages? I believe these details are crucial..

threaders:
I see what your saying. To be honest I have never printed out labels as I don't have access to a printer, so I never choose couriers that have the printer required marked. Parcel2go still email you out labels, which I have the two of and the  two TNT receipts, which the driver left me when he collected them :police:

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