BMX General > BMX Chat
Absolutely gutted...
rarman1:
i once got a part delivered that was not what i ordered.....
the next day i got an email from the shop and we sorted it out and they sent me the postage slip which i stuck on a posted off the rightfull owner, the other customer did the same ;)
fingers crossed for ya :)
Brandy Truffle:
Well, the winners of the 5 chainring "deal" Alans knocks out around the time you won the bars were..
ebay member:- zxc0010 (won on 2nd June - same day as you)
http://cgi.ebay.co.uk/5x-Sugino-1-8-Chainrings-Oldschool-BMX-NOS_W0QQitemZ220240828592QQihZ012QQcategoryZ56197QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
ebay member:- kshroud (won on 4th June)
http://cgi.ebay.co.uk/5x-Sugino-1-8-Chainrings-Oldschool-BMX-NOS_W0QQitemZ220241434310QQihZ012QQcategoryZ56197QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
ebay member:- vie-a-vi (won on 5th June)
http://cgi.ebay.co.uk/5x-Sugino-1-8-Chainrings-Oldschool-BMX-NOS_W0QQitemZ220241975361QQihZ012QQcategoryZ56197QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Do a bit of detective work and use the "contact member" form on ebay - if you havent already, then forward an email to ALANS with the info and ask him to do some real chasing on it.
I had 2 bad shopping experiences with Alans and one personal experience of his "couldnt give a....... attitude" over my dissatisfaction. In one fell swoop he lost 20+ years of my respect for him,both as a top Bmx racer and Businessman. If someones willing to do that over 40 quid, Good Luck to them.
Hope you manage to track the bars down. As ALANS says in the auction
--- Quote ---OK I am finally starting to go thru the odd boxes off stuff we have around here, this stuff is pretty much all one-offs, so keep checking my auctions over the next few weeks.
I am now getting down to the really good stuff. One offs, items I kept for my own bikes, etc. There is going to be some great stuff on here over the next few weeks so check back - and see my other auctions too.
--- End quote ---
So he should know,if someone bids on a set of bars that were "one offs" in Alans stash,chances are they REALLY needed/wanted them so should blummin well spend a little time and effort tracking them down. How damn hard can it be??
Word of Mouth about Alans slack customer service has spread this far South and people i know WONT buy from the shop anymore.Not just old school,but new school stuff as well. I hope he sorts it out.
dannywhiteley:
--- Quote from: Brandy Truffle on June 08, 2008, 06:33 AM ---Well, the winners of the 5 chainring "deal" Alans knocks out around the time you won the bars were..
ebay member:- zxc0010 (won on 2nd June - same day as you)
http://cgi.ebay.co.uk/5x-Sugino-1-8-Chainrings-Oldschool-BMX-NOS_W0QQitemZ220240828592QQihZ012QQcategoryZ56197QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
ebay member:- kshroud (won on 4th June)
http://cgi.ebay.co.uk/5x-Sugino-1-8-Chainrings-Oldschool-BMX-NOS_W0QQitemZ220241434310QQihZ012QQcategoryZ56197QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
ebay member:- vie-a-vi (won on 5th June)
http://cgi.ebay.co.uk/5x-Sugino-1-8-Chainrings-Oldschool-BMX-NOS_W0QQitemZ220241975361QQihZ012QQcategoryZ56197QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Do a bit of detective work and use the "contact member" form on ebay - if you havent already, then forward an email to ALANS with the info and ask him to do some real chasing on it.
I had 2 bad shopping experiences with Alans and one personal experience of his "couldnt give a....... attitude" over my dissatisfaction. In one fell swoop he lost 20+ years of my respect for him,both as a top Bmx racer and Businessman. If someones willing to do that over 40 quid, Good Luck to them.
Hope you manage to track the bars down. As ALANS says in the auction
--- Quote ---OK I am finally starting to go thru the odd boxes off stuff we have around here, this stuff is pretty much all one-offs, so keep checking my auctions over the next few weeks.
I am now getting down to the really good stuff. One offs, items I kept for my own bikes, etc. There is going to be some great stuff on here over the next few weeks so check back - and see my other auctions too.
--- End quote ---
So he should know,if someone bids on a set of bars that were "one offs" in Alans stash,chances are they REALLY needed/wanted them so should blummin well spend a little time and effort tracking them down. How damn hard can it be??
Word of Mouth about Alans slack customer service has spread this far South and people i know WONT buy from the shop anymore.Not just old school,but new school stuff as well. I hope he sorts it out.
--- End quote ---
Hey man, thanks for taking the time to do that. I did check and emailed the guys who won the chainrings on the 4th July (bit soon) and the 2nd July (same day as my bars so doesnt take a brain surgeon to work out who got them).
I actually got a reply the winner of the July 4th auction, who told me he hadnt recieved anything yet (which did make sense as the auction was only 3 days old when I emailed). The winner of the July 2nd auction hasnt emailed, and it makes perfect sense that he got them and I got his chainrings (an auction that ended at £9.99).
The fact that these chainrngs are coming fast and furious onto ebay means he can just bid on another set and he gets my bars for a tenner.
I emailed Alan with all this info a couple days ago and it sounds like he is basically waiting for the guy to contact him (if he ever does) and doesnt seem to be chasing the matter from a customer satisfaction perspective.
If this ends with me missing out on the bars (which as a I said were listed on the invoice attached to the tiny package containing the chainrings...?), then I will no longer shop with him. Not a response I want to take, but you know when someone is doing all they can to rectify a situation for you, and I just dont get that feeling from him.
dannywhiteley:
I just emailed Alan saying this... We'll see how it transends.
Alan,
As I mentioned I checked out the recent buyers of your '5 chainrings deal' and came to the following conclusion. It had to be one of the following:
ebay member:- zxc0010 (won on 2nd June - same day as me)
ebay member:- kshroud (won on 4th June)
I decided to email both of these buyers and kshroud (4th June winner) got back in touch to say he was still waiting for his delivery. Chances are therefore, it isnt him.
zxc0010, who won the chainrings on the same day as me, hasnt got back. Can you check what happened in the post room the day my bars were sent out (following the 2nd July auction win) and who is most likely to have recieved my bars (i'm guessing zxc0010).
I would expect that you have emailed this person, explaining the problem and asking for the immediate return of my bars. As I said, I dont expect him to push this unless you do as he has recieved a better item than expected.
Please let me know you are progressing this issue.
Danny Whiteley
HEYWOOD BMX:
:2gunsfiring_v1:The more I read this,the more angry I become! Think I`m gonna go elsewhere in future.I need to buy a load more stuff over the next month & my money will not be going to Alans.I`ve had a moan at them before & was told"we don`t have a computerised stock system."
Seems like they have no stock system at all.Maybe I should put them in the Messers & who to avoid section.... :rant:
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