RADBMX.CO.UK
BMX General => BMX Chat => Topic started by: threaders on March 21, 2013, 04:39 PM
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Hi fellas,
Sorry to clog up the chat board with this unfortunate situation. The full story is in the parcel2go nightmare thread. Anyway, had some new information from TNT who said they were delivered to an address in Burslem Stoke on trent, which I have tried to trace myself along with a members help on here.
Its not very clear at the moment if this is correct, so I am just putting this out there to see if anyone can help. I have both serial numbers for the frame and here are pics.
(http://www.radbmx.co.uk/archive/albums/yy272/Threadwell20/100_1966_zpsd8a45e8d.jpg)
(http://www.radbmx.co.uk/archive/albums/yy272/Threadwell20/100_1955_zpsb69cbc5f.jpg)
I am down £370 at the moment so really cant afford to let this go without trying everything I can and do apologise for taking up rad space with this. A £100 reward for anyone who finds these or to anyone whose help enables me to find them both.
The ammaco is a freestyle ace and has a crack on the gusset where the logo has been cut out and has mongoose tange forks. The torker 280 air was freshly powdered and had 540 air decals on it. Please dont post anything on this thread unless it is relavent or helpful. I do appreciate the good luck comments, but need to keep the thread clean. PM me any details or info you might have and if found, ill sort the reward :daumenhoch:
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I will put pics of the frames on Raleighburner.com, the more people keeping an eye out the better.
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Also give it a try on some of the BMX facebook pages
More please know the better :daumenhoch:
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Cheers guys. I am only a member on here, so that would be much appreciated :daumenhoch:
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Did you contact oldschoolib?
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Contacted oldschoolib :daumenhoch: still looking and hoping to get more details and info :daumenhoch:
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Still looking :'(
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Not good fella. Fingers crossed for ya. :daumenhoch:
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Bastards. I hate theft.
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bump :'(
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https://www.gov.uk/make-court-claim-for-money/overview
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Nice one for the link. Not looking forward to filling in all that though :-\
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Still looking fellas :'(
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Contact Shunter Dave on Raliegh Burner he lives in Burslem ive sent stuff to him
he might be able to help
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Just tried, but it says I am not permitted to send an email to this user :-\ I am a member, but maybe there is a joining fee like here. I am sure someone was going to post this thread on there though.
I could do with a list of all BMX collectors in the stoke area.
Thanks for your help though eamonn :daumenhoch:
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you should be able to pm
if not try his ebay contact tlcclareclare
Its worth a shot seems a decent guy
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ive been twice to number 11 and number 13 and got no answer both times shunters email looks like it could be him threaders clareclare ?
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you should be able to pm
Need to make 5 posts before can PM :daumenhoch:
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ive been twice to number 11 and number 13 and got no answer both times shunters email looks like it could be him threaders clareclare ?
thats where i have sent stuff to for shunterdave/clareclare
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Thanks for checking oldschoolib, I really appreciate it. Police are now involved as these frames were signed for at number 11 Murhall street on the 6th march with TNT. If anyone does come accross them, hand them in to stoke police (incident number 414) and ill give you the £100 reward. Ill also slip eamonn and oldschoolib some beer money if it ever gets sorted.
Its been a nightmare, paypal isssued a refund of £370 to the buyer, which I know he deserves, but its left me £370 overdrawn, so cant use paypal untill the balance is paid and they have given me 20 days to sort it or they will pass it on the debt collection agency :'(
Hopefully the police can do something as I still have my proof of postage and TNT reciept.
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You have pm
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PM replied to and thanks for the info.. I cant get a site supporter tag either at the moment, so bummed out proper :-\
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ill buy you a tag, pay me back when sorted :daumenhoch: Doing it now for you :daumenhoch:
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Paid :daumenhoch:
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Very touched by the gesture mate. I knew rad was full of top geezers, but this is the first time I have experienced any members generosity first hand. :daumenhoch:
Much appreciated and best wishes to those that have helped out so far :)
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Very touched by the gesture mate. I knew rad was full of top geezers, but this is the first time I have experienced any members generosity first hand. :daumenhoch:
Much appreciated and best wishes to those that have helped out so far :)
:daumenhoch:
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ill buy you a tag, pay me back when sorted :daumenhoch: Doing it now for you :daumenhoch:
Top man :4_17_5:
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ill buy you a tag, pay me back when sorted :daumenhoch: Doing it now for you :daumenhoch:
Top man :4_17_5:
x2
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Cheers agian for the site tag. I have all the contact details for the person at number 13, so will pass them on to the police :police: Thanks for all your comments and help so far, much appreciated :daumenhoch:
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:knuppel2:
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What news?
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This is starting to look hopeful for you now, there's been nothing I could do to help, but been following with intrest
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whats happened? >:D
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Not much fella.
Police have assigned an officer to look into it, but she has been working nights, so hasnt been able to do much untill she starts on days Friday just gone. Parcel2go contacted clare Gibbons / shunter dave, who has said the parcel isnt with him. :-\ Parcel2go have told me to lodge a claim and by doing that, parcel2go can now start looking for the frames at TNT.
The bikes wern't insured as quite a big discount was given in the sale and it turned out the buyer was in Ireland, so couldnt really afford to insure them as it was going to cost nearly £50. As that is the case, parcel2go have said the max claim is £50, but they might offer more as a goodwill gesture :'(
Paypal have been ringing every couple of days to ask when I will pay back the £370. But I am arguing that as I have proof of postage and a TNT consignment number. I have mentioned this to the police and have told paypal that if the police find me not resposible for the loss, then I wont be paying back the balance, but we will see as paypal are saying I am responsible for the £370.
I am hoping that the police will be able to do more over the coming weeks and that parcel2go might have some joy finding the frames at the tnt depot. They are either at number 13 Murhall street, or at a TNT depot or on their way to Ireland or lastly on their way back to me :police:
Ill keep you all up to date and am sorry once again if any radsters are sick of seeing the post, Ijust need to keep it in the limelight in case they come up for sale on the bay or gumtree. :daumenhoch:
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not sick of seeing this at all.....just hope you get a result :daumenhoch:
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Not much to update at the moment. Police in stoke have assigned it to an officer, but she mainly works nights and is on annual leave at present :crazy2: Parcel2go have said that the max I can claim for is £50 although one person at parcel2go has said so long as I request it, they can offer me more a a goodwill gesture.
I have yet to get a statement from the police in order to prove who is actually responsible and who should pay for the loss. I have heard that TNT are duty bound to pay up, but cant be sure on that :-\
Paypal have been quiet, they have given me 10 days to pay the £370 before they send it to the bailiffs, but I am hoping a statement from the old bill, will sort that out.
I still desperatly want to find the frames and am still offering the £100 if anyone can help find them or to anyone who drops them in at their nearest police sation. TNT said they dont have the parcel, so it can only be at one of three places. One is back with me (which they arn't), two is at the original buyers house (he said they arn't and has been refunded his money) or lastly at number 13 murhall street where a parcel was collected and sent out at the same time as the frames and has been signed for at that address according to TNT although the person at 13 has said they arn't there either.
I hate having to hassle the police, so am leaving at least a couple of days between each call. Not very impressed though. I reported it on the 22nd of March and havent had an update since. Everytime I do ring, I am assured I will get a return call from someone who can give me an updat, but it is yet to have happened :(
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theres a number on an ebay listing
ask him for assistance
"Any questions text 07572067433"
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Cheers for that mate. Paypal and TNT have given this number a try, but the person with that phone number is saying the frames arn't with him. Its all in the hands of Stoke police at the moment, but they have beenpretty slack and haven't even began to look into it yet despite me reporting it on the 22nd af March.
Paypal have said they will be passing it on to the debt collection agency, who will add an extra charge and this could result in bailiffs comong over :'( Police have said that if anyone comes over, to refer them to the police officer in charge and expain that there is currently an investigation underway.
Paypal are not having any of it and are saying I am fully responsible for the £370 despite the fact I have tracking numbes and consignment numbers and have proof of collection. They are saying that I will have to pay the balance and then claim it back from tnt. :crazy2:
Parcel2go are still looking at my claim and havent made any offer yet I am just hoping that they will offer more than the standard £50 cover
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"Sarah: 01/03/2013 17:24:17 Rose I am very sorry that your parcels have not been collected Jonathan. Would you like me to rebook this for collection on Monday? I can offer you a free change of courier to TNT."
From this it sounds as if they were clearly resposible. (Rose's fault)
What I find curious is this:
"Sarah: I do apologize Jonathan but reading through previous chats you was never advised P2G12038076 was re-booked with TNT. Upon contacting us on the 1/3 and speaking with rose only P2G12038214 was mentioned which was Uk 2 UK and [... ...] and therefore we cannot process a claim."
Nowhere in the transcripts I can find that you mentioned P2G12038214 at all. Sounds as if Sarah war referring to some sort of phone system (or via computer?), that lets the customer enter or say some info into the phone in order to collect the most relevant info in advance....? Even if so (but given that you never had the chance to enter TWO different numbers prior to the chat), Rose clearly heard you talk about both parcels - she even repeats this. So if she immediately after that say "Would you like me to rebook this for collection on Monday?", she of course lety you believe what you had to believe -- that both packets wer being taken care of.
If I get it right Sarah also said this: "You recieved a new label for P2G12038214 " --- You on the other hand speak of two emails with instructions and that TNT sent you "out two parcel labels "...?
That is strange. If they only sent you one labels, how could you hand out two prepared packages? I believe these details are crucial..
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I see what your saying. To be honest I have never printed out labels as I don't have access to a printer, so I never choose couriers that have the printer required marked. Parcel2go still email you out labels, which I have the two of and the two TNT receipts, which the driver left me when he collected them :police:
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I know someone else that used a service without the need to print a label.......that went missing too :(
In my opinion anything could happen without a courier label attached, its kinda vulnerable for corruption :(
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Maybe right there, but I have never had any trouble before. They guy from TNT peeled off two bar code stickers and put one on each case and then scanned them with his bleeper thingy :daumenhoch:
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Bloody couriers eh! :(
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She clearly says 'parcels' as in more than one. Surely that is enough for anyone to reasonably believe that more than one has been rebooked!
Fingers crossed for you.
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^ right.
Insist on having the particualr driver interviewed where he brought the 'wrongfully' accepted bike -- maybe also drive to that station -take the receipt with you- and ask the workers where they would bring such wrongfully accepted, problematic item to (which building, room), be nice, maybe they will let you go deeper into the compound.
That aside -clearly you made 1 or two mistakes-, but THEY did aswell. SO: Similar to what I said before:
SHE said she would send you all the necessary documentation, especially RIGHT after she repeated "very sorry that your parcelS have not been collected Jonathan. Would you like me to rebook this... ".
So its objectively alot of mistakes on their side. I'd think you'd have chances with this reasoning (even in a court.., )
So keep mailing and phoning them with tis line of thought - let'see what they say. :smiley6600:
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I feel that a lot of the times it's the courier's they use - cheap labour that isn't always that friendly or speaks English well - they don't seem to put the effort into there jobs as they used to
they used to make sure every thing was right and you got the paper work at the end - now you are lucky if they take the time to find your address when picking up - filling out paper work and giving you the paper work at the end - or even taking care of the item/parcel when putting it in the van (I have seen them just throw it in - too which i had to have a word :2gunsfiring_v1:)
if it has been delivered to the wrong address and some one is not being honest - then the driver doesn't want to loose his job and will lie - then it's over to the company to shift the blame and not loose more money for F* ups of there drivers - figures at the end of the year have to look good no matter if they are right or wrong ::)
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Thanks chaps for the info and advice. TNT wont speak to me as they say the policy is not deal directly with parcel2go customers. I feel everyone is chasing the wrong person. You have Parcel2go chasing TNT, Me chasing the police, the police trying to chase the guy at Murhall street where the parcel was signed for, me chasing parcel2go and paypal chasing me :idiot2:
If everyone was chasing TNT, we might get somewhere :police:
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oopps, my bad .... I overlooked that you had already said that about BOTH FRAMES you had gotten "...information from TNT who said they were delivered to an address in Burslem Stoke on trent".
Well, did that person sign anything? If so, insn't that proof that he got both frames?!?!? ???
Also get the serials posted on here ---- think it would be a good idea to have a sticky thread with numbers of stolen frames on here.
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Police have done sod all up to now and paypal are phoning every two days to demand payment in full :( They have threatened to pass it on to a collection agency and have said that this can invlove bailiffs if it goes that far. The police have said that if I get any more calls or if anyone comes round for the money, I am to refer them to the officer in charge of the case so they can be informed of any updates and be reassured that the police are looking into it.
I have been in touch with the police about 7 times now to ask for an update. I have been promised a call back or an email each time, but have had nothing to date so not very impressed so far :knuppel2:
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its a right pain when frames go missing
best of luck getting this sorted
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Just got an email this morning from Parcel2go, they have offered me £75 as a compensation token (£50 standard cover and £25 toward the loss) If I accept it, they will consider the matter closed. I have had no response from the police as of yet, which is pretty bad seeing as I reported it on the 22nd of March :knuppel2:
Here is a transcript of my morning conversation today with parcel2go
You are now connected with Richard
Richard: Welcome to Parcel2go.com online. How can I help you today?
Jonathan Threadwell: Hi. I have just received an offer of a claim from a missing parcel, but I am not really happy with it as it is only for £75 and the value of the parcel lost was £370
Richard: Ok Jonathan if you wish to dispute a claim you will need to email claims@parcel2go.com
Jonathan Threadwell: What happens if I reject the offer, will another one be submitted?
Richard: You would have to email the claims team as I said Jonathan
Jonathan Threadwell: Do you have an email address for the parcel2go complaints department please.
Richard: Jonathan if you want to appeal the decision you need to email the claims team
Jonathan Threadwell: I would also like to make a complaint as I have been trying to sort out this mess with your company since the 22nd of March and have been passed around every department without getting anywhere. I will email the claims department, but I would also like to put in a formal complaint. Could you tell me how I would do this please?
Richard: Ok you would need to speak to a supervisor on here Jonathan is that ok?
Jonathan Threadwell: Yes that is fine thankyou
Richard: Ok one moment please
Richard: Sorry for the delay I am transferring now Jonathan
Please wait while I transfer the chat to Ashley.
You are now connected with Ashley
Ashley: Hello Jonathan, I apologise that you have been passed around. We have simply been trying to fix the problem for you
Jonathan Threadwell: I am sorry, but your company has done practically nothing to help, since the parcel went missing on the 6th of March.
Jonathan Threadwell: Parcel2go have only made a handful of calls to TNT tot ry and locate the parcel and this has only been done as a response to my daily phone calls to chase the matter up.
Ashley: Searches have been made from the courier and I can only apologise that is lost.
Ashley: I can only apologise
Ashley: Everything was done to locate this parcel
Jonathan Threadwell: After a month of this routine, I was told that TNT dont have the parcels and parcel2go have advised me to make a claim. I have put in a claim and this matter took nearly three weeks to reach a conclusion and today I have been offered £75 for the missing parcel which was worth £370
Ashley: Yes Jonathan but you failed to take out any cover.
Jonathan Threadwell: So that is your response for all the distress and inconvenience your company has caused me over the last month and a half? I paid for a service and the service has not been anywhere near good enough. Do you know that I had two failed collection attemps with your site when trying to use UPS and your company said they would transfer the collection to TNT. Tnt turn up and loose the parcel, which has now resulted in paypal passing the matter over to a debt collection agency for the amount of £370
Ashley: I can only apologise. I would advise taking out cover when ever possible.
Jonathan Threadwell: I was also told over the phone that I would be offered the £370 as a good will gesture
Ashley: This is incorrect Jonathan
Jonathan Threadwell: Is this conversation going to be passed on the complaints department. Surley you cant expect me to be happy with your response and the service I have received. You are not willing to do anything about this matter?
Ashley: As there is nothing we can do Jonathan. I am sorry.
Jonathan Threadwell: Please can I talk to someone in the complaints department?
Ashley: If you wish to make a complaint then please e-mail quality@parcel2go.com
Jonathan Threadwell: Thankyou and in the meantime I will post this conversation on to the collectors forums that I use on the internet to illustrate what a completly useless and un co-operative service I have recieved.
Ashley: Okay Jonathan. I am sorry you feel this way, for future reference I would advise taking out cover to avoid this situation. Of course I do apologise for the loss
Jonathan Threadwell: Nowhere near good enough.
Ashley: Okay Jonathan
I have now had to email the claims department at parcel2go and the complaints department as well as sending it all over to paypal so they can see I am chasing the matter up. I havent been able to use paypal or ebay for over a month now and have seen some right bargains come and go under my nose :(
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in my opinion parcel2go is at least responsible for misdelivering one frame - no doubt about that. You'd have to look in the footnotes of the general agreement you must have agreed to one way or another in order to find out whether they might have secured themselves against resposibility of compensation of full worth of goods lost.
If ther is such a clause: no idea whether you have any (legal) chances to get any more than a small compensation.
Second: BOTH frames were delivered to a certain person living at a certain address - if i'm not mistaken you have proof of that. Police will do nothing. If you can prove that this person has received the frames, you ought to be able to press charges against him directly. TNT don't care, Parcel2go don't care. You would have to do it, i'm afraid. But i know nothing about how the British system works....
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Channel 4 tonight at 8pm check that shit
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Channel 4 tonight at 8pm check that shit
+1 incredible scenes from the couriers. :shocked:
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Didnt get chance to see it as I was out playing my guitar :) Parcel2go are being right fookers. They have offered me £75 which is £50 standard cover plus £25 as a good will gesture, but it turns out that it is the form of a pre paid voucher, which I can only use with their company for postage.
I have told them that I dont think ill be using their company again, so the voucher is no good, but I dont think they give a hairy rats gonad. The police have said I have a right to speak to someone at TNT as it was them who lost the parcel, but parcel2go are refusing to give me that info :(
Its been nearly two months and have got nowhere and in the meantime I cant use paypal, so my BMX building has come to a standstill :police: I nearly came close to selling my Quadangle just so I can sort out the £370 debt and get things back to normal, but I know Ill regret it. :idiot2:
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Take them to the small claims court, they will settle.
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Take them to the small claims court, they will settle.
+1 :daumenhoch:
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Cheers. I have looked into that, but it will cost me £35 to make a claim. I dont know if it will do any good though as parcel2go will say I accepted the risk and chose not to send the consignment insured :-\ Ill let you all know how I get on :daumenhoch:
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I'm sure you've got a very good case against them :daumenhoch: have you been to your local press about it? I'm sure they wouldn't like any bad publicity especially after last nights programme
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parcel2go will say I accepted the risk and chose not to send the consignment insured
Just because you chose them and chose not to use insurance, doesn't give them the right to lose your parcels. They wouldn't say that in court and it wouldn't stand anyways.
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Its a lesson to us all.
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Ok here's my 2cents on the matter.
Insurance or not, if they lose your parcel by negligence they are liable for the cost of your goods. The insurance you take out just makes it easier to claim against an agency that is set up for these sort of things.
If you can show:
1 they had a duty of care ........to deliver your parcel to the address given
2 they breached that duty.......eg they didn't monitor the parcel or take out adequate steps to make sure it didn't get lost or misdelvered.
3 that breach caused you a loss ......ie it cos u some money, you lost a possession because of their actions
Then you can establish negligence against them and successfully sue them. The value of compensation is set by the courts. Contractually there is no compensation (because of no nsurance contract), however his does to stop you taking them to cour and winning.
The only issue you will have is showing that they breached the duty as this may be tricky......hope that helps
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Just got this from parcel2go which they got from TNT. It shows proof of postage plus proof of delivery with a signature for both parcels which were sent.
(http://www.radbmx.co.uk/archive/albums/yy272/Threadwell20/75834-POD_zpsb1cacfb6.jpg) (http://s799.photobucket.com/user/Threadwell20/media/75834-POD_zpsb1cacfb6.jpg.html)
I have forwarded it on to the police, so hopefully with all that info they can do something. Parcel2go have said this is all they can do as I chose to accept the risk when booking the item.
What is really annoying me is that it should have been so simple to find out what happened to the parcel in the first place, especially as there is a signature for it. The whole policy of me not being able to deal direct with TNT has meant that I have had to rely on parcel2go to chase up the parcel and find out what happened to it. Parcel2go have made the absolute minimum of effort to do this and have just made a couple of calls to TNT and then wrote the whole thing off and offered me £75.
I hope the police can do something now I have given them the all the details and the £100 still stands for anyone who can drop them in at stoke police station, dont have to give your name if you dont want :police:
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take a copy of this and go to number 11 where the parcels were delivered (i would) :daumenhoch:
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So is it Shunterdave's address where the parcels ended up? Bad craic if this is the case?
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No. The two frames were signed for along with some tuffs for shunterdave by his neighbour at number 11 :daumenhoch: I know shunterdave got the tuffs, but he said nothing had else had been left with the neighbour :-\
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Have you contacted Claire Gibbons to see how many items were left?
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So, can I just deliberate.....
You sent 2 framesets to Shunterdave who lives at no.13
Did you send the Tuff's too?
Did all 3 parcels arrive the same day?
All 3 parcels left at no.11 yes?
No.11 gives Shunterdave the Tuff's but not the framesets, yes?
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EXACTLY!
No. The two frames were signed for along with some tuffs for shunterdave by his neighbour at number 11 :daumenhoch: I know shunterdave got the tuffs, but he said nothing had else had been left with the neighbour :-\
... he SAID he didn't get any more, however he signed for not only the tuffs but also for the frames. There you have it.
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Look her up on face thingy, ask the 'horse', if she signed for more than one parcel ,well it confirms the above if she did,? worth a few mins giving it a go?
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No.11 gives Shunterdave the Tuff's but not the framesets, yes?
What use would 2 children's bicycle frames be to anyone other than an OSBMX collector? I'd put money on it that Dave has given you a right good shunting. :knuppel2:
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So, can I just deliberate.....
You sent 2 framesets to Shunterdave who lives at no.13
Did you send the Tuff's too?
Did all 3 parcels arrive the same day?
All 3 parcels left at no.11 yes?
No.11 gives Shunterdave the Tuff's but not the framesets, yes?
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Nearly right. I sent two parcels, one had some tuffs in for shunterdave and the other had two frames to go to Ireland. Both parcels were collected and sent at the same time and both were delivered and signed for at the same address and time at number 11 murhall street. Shunter dave lives at number 13. I know he got his tuffs and I did ask if he could check for the other parcel, but he said the frames wern't there.
I passsed on Claire Gibbons phone number to parcel2go and the police. I also sent her a message through ebay, but this was the response:
"Yes my neighbour passed wheels on but had said he wasn't goin tske another parcel with an Irish address on as he felt the delivery man was wrong so he refused it altho I asked him if he signed for any of them he said he just signed twice once to say 1 parcel accepted and once to say one parcel refused . I don't have any other info unfortunately as it was not myself to which parcel was left ? I really hope you locate other parcel and get sorted . I myself have had numerous items vanish in the post . I don't want to be negative but mine were never recovered and I had to put it down to one of those things :( hope your luck is better than I had . Sorry can't be more help :("
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find out who the delivery man was they must have records, some one is lying
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find out who the delivery man was they must have records, some one is lying
EXACTLY THAT MATE :daumenhoch:
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Surely shunter would have seen your return address on the parcels addressed to Ireland? But I can understand him not takin them in if he didn't. why would you?
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no no no no, Shunterdave is the ultimate recipient of the tuffs - the intermediate recipient (of all 2 boxes, i.e. tuffs & 2 frames) is the NEIGHBOUR at no.11.
AND....... as eamonn said, THERE MUST BE RECORDS ABOUT IT. - It should hardly be difficult to get a copy of those. Call parcel2go and ask them to get them (or HOW to get them), ALSO call TNT and ask them the same. Just in case. -> It is the duty of bouth couriers to give 'em to ya. One copy, black on white.
:bondage:
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Ahhhhhh ---- I just saw Threaders Jonathan's reply#62 in which he shows this
(http://www.radbmx.co.uk/archive/albums/yy272/Threadwell20/75834-POD_zpsb1cacfb6.jpg)
This DOES NOT show what you've been told, that "he just signed twice once to say 1 parcel accepted and once to say one parcel refused".
>>>>>>>>>>>>>> At first sight it shows that BOTH parcels WERE DELIVERED to neighbour#11. <<<<<<<<<<<<<<<<<<
What i find fishy is that both signatures seem to 100% identical .... as if one was copied.
Conclusion: Once you found out what's the deal with the clone-signature, you ought to be able to say EITHER whether neighbour#11 actually got both frames.
OR -in case TNT should've collected two seperate signatures- whether TNT (/parcel2go) has BREACHED the contract.
Case one means you can sue neighbour#11. With case 2 it depends on whether you are actually engaged in some sort of contract with TNT/parcel2go with the Eire-bound parcel. - I think you are - because of the misleading remarks/reaction of the telephone-lady.
As i said before twice:
SHE said she would send you all the necessary documentation, especially RIGHT after she repeated "very sorry that your parcelS have not been collected Jonathan. Would you like me to rebook this... ".
(It would be interesting to know how many parcels you actually piad for. Although this does not necessarily matter...)
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Ahhh, you must have paid for two, as the stupid phone lady no.2 (sarah) said this:
"Sarah: I do apologize Jonathan but reading through previous chats you was never advised P2G12038076 was re-booked with TNT. Upon contacting us on the 1/3 and speaking with rose only P2G12038214 was mentioned which was Uk 2 UK and [... ...] and therefore we cannot process a claim"
=> so you did have TWO specific parcel numbers, which -to me- implies that you must have paid for both parcels' delivery .... .
Whatever, Rose made you think she was taking care of both parcels's transport (which you had already paid for ......or not).
....phew :LolLolLolLol:
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Well, after reading the last couple of posts, thanks guys, if it were me and I was getting nowhere with the police, even though it's clear that someone here has stolen something, theft, I would be straight down the local rag, local radio station and local Mp with all the info I had.
I would inform the Mp of the lack of any input by the Police in this matter (not good for the Mp's credibility at a local level) and that you are instigating a local paper to take up your cause (again, not good for the Mp's credibility) if he/she cannot assist you in getting to the bottom of this.
It's fooking disgraceful that shit like this can happen and all the feds are worried about is getting their fat asses fatter with free kebabs and chinese take-aways.
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concerning case 1:
I don't think the police will be of any help here. Lets go after the guy who signed for the frames..
case 2:
the question remains what the maximum parcel compensation value is. -> see general agreement.
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I have to be careful where the police are concerned as they have said they are not sure weather its a legal or civil matter. This was before I sent them the latest document. ::)
They put me onto the civil legal service, who then put me onto citizens advice, who then put me onto the community legal advice who then told me it is a legal matter and the police should at least be able to go round to no 11 and say for sure that both Parcels were delivered there or not.
Maximum value that parcel2go will pay out for an uninsured lost parcel is £75 (pre paid parcel2go voucher) or £69 back onto the card I used for the booking. Apparantly the max you can insure on parcel2go is £350, so I have been told.
Paypal have passed on the £370 to a debt collection agency, who I have rung up today to explain that the police are looking into the case and the bloke said "no worries, we will pass the matter back to paypal" so I will wait and see what happens there.
Thanks everyone so far for posting up comments and suggestions and taking the time to read through all this lot. I do appreciate everyones time, opinions, advice and help. It has put me out of the collecting game and ebay for nearly two months and I would really like to get back on it and finish one or two new builds :daumenhoch:
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The law will always ignore what limits a company states as their liability, they cannot deny you your statutory rights take them to court and they will settle as the cost of sending a lawyer and preparing a defence is way higher than what you are asking for. If they fail to turn up at court it automatically goes to you as a win.
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case 1:
Good idea actually to have the police go around and ask neighbour#11 directly :daumenhoch:
What if he just says: "nah, only took one parcel"? Isn't he responsible anyway, to the extent that he actually signed for two parcels? The question is WHETHER he actually DID SIGN FOR TWO PARCELS or not (one way or another: items accepted/ OR one refusal). (((THe police MUST ask this question ! Imperative that you make that clear to them!))). If yes (both accepted), you could SUE him. If no (he didn't sign twice on way or another) there's no case against him.
case2:
If he did not sign twice (one way or the other: items accepted/ OR one refusal), there might be responsibility (for this/) for the "loss" on the side of the courier BEYOND the contract. (...= beyond the maximum compensation value)
If there's something wrong with/about the clone signatures, the courier might have actually BREACHED the contract. -> You could then be eligible to full compensation in the eyes of a court. --- Just find out whether TNT should've needed to collect TWO signatures. --- How come there's the exact same sig on two different receipts?! Very strange... The neighbour talked about giving TWO signatures, didn't he? See, something weird going on. (One signature might infact be fraudulent ....? I'd say YES, in case TNT had needed to collected TWO sigs (!!!!!!!) AND the sigs on the receipt shown above turn out to be ABSOLUTELY IDENTICAL).
In case TNT didn't have to collect two signatures -meaning that it is 'normal', usual procedure to copy one signature to several receipts-, but only signature i'm afraid there's no case against parcel2go/TNT. ---->THEN COLLECT THE 75 PONDS THEY offerD.
(http://www.radbmx.co.uk/forum/index.php/topic,159726.0.html :
Sarah: I can understand in the chat that you said 'I have been waiting since Thursday Morning for two parcels to be collected with ups'
Sarah: but upon coming onto chat you have to give the P2G numbers and as above you only gave P2G12038214, which is what the operator goes off due to this only P2G12038214 was changed to TNT and you only recieved the details for this.
:-X)
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Yes I can do the small claims court, but that is a risk as I sent them uninsured. If the matter turns out to be a civil one, then I can apply for legal aid to try and get a solictor to look into the case and decide if it will go to court. Not looking forward to having to deal with all that headache though :'(
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Not wishing to appear rude but if it were my money at stake I would be chasing their ass all the way to the small claims court as they have a duty of care and I would be fcuked if I would let their incompetence cost me 400 odd quid; sounds to me like you have either given up or can't be arsed , either way it's going to cost you 400 odd quid.
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Did the Irish guy 100% not get the frames?
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Think you've got to realise your 400 down and move on.
Your not the first or last to lose money shipping\receiving bmx parts.
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Did the Irish guy 100% not get the frames?
^ What he said.
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Think you've got to realise your 400 down and move on.
Your not the first or last to lose money shipping\receiving bmx parts.
But he clearly can't let it happen just like that. There needs to be some sense in the whole system of signing for received items. What good is it if there's no use in it?
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Just fed up with it thats all. I have only been able to deal with parcel2g0 and I have been chasing it with them since the 22nd of March with emails at least four days a week. They arnt going to budge and have refused to give me the contact details for TNT despite me having been told that its my right to ask for them. You cant get a phone number for them either so I feel I have exhausted that avenue of attack.
I am only on ESA support allowance at the moment, so cant afford a solictor unless its done with legal aid and for that your case has to qualify and it has to be a civil matter. The police have yet to confirm this one way or another.
I put in a complaint to the police dept about their lack of response and requested it be dealt with another officer who wasn't continually on leave of absence, but this hasnt been done yet either. They have a record of every call of enquiry I have made and there hasn't been any response since the case was first reported on the 22nd of March.
I cant go down to stoke as its an £87 train ride and I have to be around here cause my Mum needs caring for.
I hate banging on about it on the forum and I am not after anyones sympathy. Its not that I cant be arsed its just I feel overwhelmed with it all and I cant beleive the attitude I have been given by all concerned.
I have been keeping my eye out on ebay and gumtree daily and by posting all this up, thought that others might be able to keep an eye out as well. I havent got £370 to loose and unless paypal accept the fact that I am not responsible and let me off the £370, I have no choice but to keep pestering the police who really are the only ones who can help :police: :rant:
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.... not pestering at all, only sickening thing is that the receipts you've got seem to mean nothing at all...
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A solicitor would be a waste of time and money, small claims court via https://www.moneyclaim.gov.uk and job done. You cant get solicitors fees back in a small claims case on either side; you have lots to gain as you are already down and muppets like parcel2go need to pay for incompetence.
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I think we are all missing 1 very important point here-they did not deliver ANY of the parcels correctly to the address that was given on the shipping label !! I know parcel companies do leave with neighbours etc BUT they are not meant to deliver them anywhere else without prior permission of the sender so surely TNT are 100% at fault and should fully compensate you anyway :daumenhoch:
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Cheers fellas. I have begun the process of pursuing it through the small claims court. I think I can only put in a claim against parcel2go as TNT have said the contract is with them, so ill let you know what happens. I will try speaking to TNT again though now I have the proof of delivery, which shows the parcel being delivered to the wrong address. :daumenhoch:
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that's the spirit -- we'll do a virtual line dance, when you've won
ok, 20:00 pm -> bbc2 :daumenhoch:
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Cheers fellas. I have begun the process of pursuing it through the small claims court. I think I can only put in a claim against parcel2go as TNT have said the contract is with them, so ill let you know what happens. I will try speaking to TNT again though now I have the proof of delivery, which shows the parcel being delivered to the wrong address. :daumenhoch:
Good lad - it's the only way.
As I said before, it has to be Parcel2go, as your 'contract' was with them. Best of luck (but I'm sure you won't need it) :daumenhoch:
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Fantastic, hope you the right and just result :daumenhoch:
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Cheers fellas. Ill let you know how I get on and how long the process takes. I will still be keeping my eye out for the two lost frames in the meantime :police: :daumenhoch:
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Youtube Bailiffs in the meantime so you know your rights.
And best of luck.
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I think we are all missing 1 very important point here-they did not deliver ANY of the parcels correctly to the address that was given on the shipping label !! I know parcel companies do leave with neighbours etc BUT they are not meant to deliver them anywhere else without prior permission of the sender so surely TNT are 100% at fault and should fully compensate you anyway :daumenhoch:
I agree but they'll be covered.
Regulaters ofcom see this as standard pratice. royal mail have been given the ok to leave next door, unless its special delivery.
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Finally finished submitting a claim through the small claims court and parcel2go have 14 days to respond :daumenhoch:. I called the police again today and I still dont think anyone has been round to check so I will have to put a complaint there way as it been nearly two months without any update :'( Ill let you know how I get on and what parcel2go have to say. I have my fingers crossed but I am doubtful that they will do much.
Thanks again to all that have responded with helpful comments and have wished me luck in this case. Cheers, Jonathan :daumenhoch:
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Best of luck.
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I can't believe it - I mean, what do they say, when you ask them if they've been round already? I mean they can hardly be that busy. Two simple questions:
- did you receive two parcels ? - did you sign for two parcels? ....... I know they probably won't have to help you, but you would very much appreciate it an officer could ring at this guy's door. I mean in case he did it - HE CAN'T JUST get away with it, right? Isn't that what the police is there for - to Fukcin help you?
But don't say fukcing :LolLolLolLol:
:2gunsfiring_v1: :smiley6600:
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.... maybe it would be good to write down your basic problem in TWO or THREE SENTENCES .... so the officers know in which way they are actually helping you when they ring at this anonymous guy#s door and ask him those 2 questions.
The basic help of course is they're asssitance in clearing up the INCONSISTENCY that arises from the RECEIPT -i.e. the SIGNED FOR 2nd frame (...why not add a copy of that receipt for the cops, show them your effort....) on one hand- and the neighbour#2's CLAIM, that he hadn't gotten TWO parcels.
How else to clear this up efficiently ..... than by your friends' and helpers' friendly help ........ :)?
edit:
ADD this:
You followed their route and advice and at the end of that route you were told that "...the police should at least be able to go round to no 11 and ..."
...POLICE ...
They put me onto the civil legal service, who then put me onto citizens advice, who then put me onto the community legal advice who then told me it is a legal matter and the police should at least be able to go round to no 11 and say for sure that both Parcels were delivered there or not.
...
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Thanks for the reply. Part of the problem is that I am in Norfolk and the crime was in Stoke. You have to report the crime where it happened, so I contacted the staffordshire police, who then put me through to Stoke police station where I reported it. Trouble is that when trying to ring to get an update, your passed through these two stations and you end up speaking to loads of different people.
I was assured that the officer dealing with the situation is on duty today and I should get a call tonight. If I don't then a formal complaint will have to be made I think :daumenhoch:
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cool ;) ... course you could also get his name and then -when calling- ask to get connected to officer Blimpy (made that up :D) directly.
John Wayne - Call The Police .
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(http://crimebodge.com/wp-content/uploads/2012/08/Recruit-Sit-Down.jpg)
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..... if she doesn't shut up...pffssst :LolLolLolLol:
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So what happened in the end here?
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I b interested aswell
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Hi Fellas
Thanks for keeping the interest up. I was thinking of rekindling the thread a few weeks back. Nothing ever came of the police investigation, I havent spoke to them in Months but last time I did speak to them, they said they had been round to the address on Murhall street and there was no reason to suspect that the person who lived there knew anything about the frames. They did confirm that the neighbour signed for two parcels but havent seen reason enough to pursue it.
I did take the issue up with the small claims court, which cost around £50 to set up a claim and meanwhile Parcel2go offered me £75, which I declined.
The whole situation took nearly 10 months and in the end the small claims court ruled in parcel2go's favour, so I got nothing in the end :'( and lost the £370, which is what the two frames sold for.
I might have been able to do more, but my mum passed away in June and the two missing frames went to the back of my mind. I have been keeping an eye out on here and on the bay and I saw two torkers the same as the one I lost, but they belonged to people on here, so I knew they wern't mine.
Here are the pics again of the two lost frames:
(http://i799.photobucket.com/albums/yy272/Threadwell20/100_1966_zpsd8a45e8d.jpg) (http://s799.photobucket.com/user/Threadwell20/media/100_1966_zpsd8a45e8d.jpg.html)
The Torker 2 280 air with torker 2 540 decals and a fresh powdercoat. There were some imperfecions in the powder like some grit got in there as well and this was most obvious on the twin top tubes ;)
(http://i799.photobucket.com/albums/yy272/Threadwell20/100_1954_zps8c9c63fe.jpg) (http://s799.photobucket.com/user/Threadwell20/media/100_1954_zps8c9c63fe.jpg.html)
The ammaco freestyle frame with a crack in the gusset and mongoose tange forks.
Bottom line is I wont send anything uninsured now, even if it cost an extra tenner, ill pay it just to be safe and I always try to factor in the insured postage price when selling on here or on the bay. I dont plan on selling anymore framesets and have just bought another torker to restore, but ill always miss the two frames I lost. Just glad that they wern't a hutch trickstar and a freestyle quad :-[
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Real sorry to hear about your Mum dude, can understand why this was put to the back of your mind.
Hopefully the guys here keep an eye out for the frames. Someone is bound to slip up sooner or later
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Ah mate, very sorry about your mum, and the frames. You sound like an upbeat chap so I hope it doesn't sour future. :daumenhoch:
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that sux man - hope it comes back to you somehow
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TNT (at least: should've) needed to collect TWO signatures - one for the accepted, one for the refused.
By failing to do so, TNT is responsible for the whereabouts of one packet being unaccounted for.
You did the right thing, Jonathan - fight for your right :2gunsfiring_v1: stupid court. :yahoo_silent: