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966255 Posts in 137356 Topics by 5813 Members - Latest Member: Tammygum August 19, 2019, 10:53 AM
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RADBMX.CO.UK  |  Welcome!  |  Site Supporter Subscriptions  |  Subscription Cancellation
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Author Topic: Subscription Cancellation  (Read 276 times)

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Offline Retrodan72

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Subscription Cancellation
« on: May 06, 2019, 09:24 AM »
Iíve had an email to say that my SST is up for renewal, and a link to the subscription set up page on my profile. On there, thereís a little box where you can tick, should you wish to set up the auto renewal facility. I have unticked the box, as I donít wish to use the auto renewal, but if I close the page then go back to it, the tick box has got a tick back in it, basically overriding my choice not to auto renew.

This canít be right, surely?    ???


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Offline hotdog

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Re: Subscription Cancellation
« Reply #1 on: May 06, 2019, 11:25 AM »
Did a similar thing with me except I never went back to check it and a year later it automatically took the subscription fee out of my PP account.

Offline Retrodan72

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Re: Subscription Cancellation
« Reply #2 on: May 06, 2019, 11:30 AM »
Did a similar thing with me except I never went back to check it and a year later it automatically took the subscription fee out of my PP account.

Hopefully one of the Radmins can look into this for us Tim.


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Offline Retrodan72

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Re: Subscription Cancellation
« Reply #3 on: May 10, 2019, 11:57 PM »
Any further with resolving this guys?


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Online dancetothedrummersbeat

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Re: Subscription Cancellation
« Reply #4 on: May 11, 2019, 07:30 AM »
I think you need to cancel the recurring payment through your paypal account. Find the payment from last year, then click the manage payments tab. It will then give you an option to cancel your payment. I believe this has to be done via the paypal website, not the app. Iíll ask the tech radmins to see if we can shed any more light on the tick box within your rad profile  8)

Offline Retrodan72

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Re: Subscription Cancellation
« Reply #5 on: May 11, 2019, 08:37 AM »
I think you need to cancel the recurring payment through your paypal account. Find the payment from last year, then click the manage payments tab. It will then give you an option to cancel your payment. I believe this has to be done via the paypal website, not the app. Iíll ask the tech radmins to see if we can shed any more light on the tick box within your rad profile  8)

Cheers Andy mate.  :daumenhoch:


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Offline Retrodan72

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Re: Subscription Cancellation
« Reply #6 on: May 11, 2019, 08:44 AM »
The plot thickens.

Although you said that you couldnít cancel the recurring subscription via the app, only the PayPal website, I still thought that Iíd have a look, just in case.

Itís seems that for the last 3 years, Iíve paid my subscription on the 19th May, then 5 days later, paid it again, for whatever reason??






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Offline hotdog

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Re: Subscription Cancellation
« Reply #7 on: May 11, 2019, 09:30 AM »
Bloody 'ell !
« Last Edit: May 12, 2019, 09:31 AM by hotdog »

Offline Retrodan72

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Re: Subscription Cancellation
« Reply #8 on: May 12, 2019, 09:02 AM »
Iíve just been on to my laptop and looked at my account.

It appears that for whatever reason, a payment of £50 was made by me on 19/5/14, so basically paying for my SST for the next 5 years. I donít know why this has happened, Iím assuming itís a mistake or oversight on my part. Then a standing order of £10 was set up 5 days later, again probably my mistake.

So basically Iíve paid £90 for £50 worth of SST.

Iím not concerned about the money, itís gone and I didnít notice it and letís be honest, itís gone to a good cause (the D&D) and Iíve had a good time on it. My worry is that, this could have been happening with lots of members like myself, and nobody at RADBMX has picked up on it.


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