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Your thoughts please.........have a look cheers

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JT Smooth:
Right guys, plenty of you have bought stuff off me and I
hope you have all been happy with how I was to deal with.

Last week a member wanted something off me so we chatted on
the phone and came to a price, I wanted to send the stuff with my
courier as its insured and a better price than the post office for me.

But the member said use post office as can collect if not in, also said
sending it sign 4 recorded was ok acknologing it would only have £34
insurance and was worth over £100.

So I send it and it arrives next day. I then get a message saying it
arrived open and bits missing so refused to sign and said return to
sended. I have got the package back and it looks like its been jumped on!
It was a set of rims and 2 sets of hubs, the 2 rear hubs plus nuts and
washers are missing. Ive sent over 10 packages like this to members
on here and this is the first that has ever arrived damaged.

 
what would you do?

1. Full refund and try to claim off royal mail and I lose out on £9 postage, £76 hubs less £34 max claim and ill be £51 out of pocket.

2. Refund less what I stand to lose.

3. Anyone got any other possibles

Im off out until later tonight so will see what you guys think
thanks for your help with this  :daumenhoch:

Mattdub:
Will the member here not help you out ref losses ? , it seems it was them that insisted on Royal Mail & were aware of insurance ? .

JT Smooth:
The email I got off them to refund or send again in better packaging
so sounds as if they expect me to accept the loss!

Waxintaxin:
why do you think royal mail is only 34 quid insurance , special delivery can go to 5K

i guess that its 50 / 50 you stated only 34 insurance ,but to send that kind of value without adequet protection is your doing

tbo i would always refuse to send anything that isnt fully insured as it always ends in tears

 

pickle:
being one of the members on here that has bought things from you and been very pleased with the service, i would sat that if the member insisted on royal mail with only £30 of insurance....then tough t*tty on them, let him get his £30 quid back and learn not to be so tight fisted in future.

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