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Your thoughts please.........have a look cheers

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Nicfred:
i would always use special delivery,but if the person insist they want cheaper post,tell them that yes you can do it but if things go missing etc(like they say they have) then its not your problem as you gave them the option  :)
i look at it this way,the parts are worth £xxxx so wots a few more nuggets on the postage to be safe/insured/cover your arse,if they dont want it that way let them take resposability if they get lost etc

dj B silverlite:
Hmmmm an awkward one this. If the buyer is a respected member ie you know they wont be ripping people off, i would refund and claim from royal mail. A shame as you will lose out :'(. If they are a dodgy member ie rubberducky then i would have to say tough! its the post you requested.
Will the buyer put some towards the cost?  If not then then i suppose you ill have to put it down to bad experience and charge what it cost's to insure in the future

2020mad:
If they wanted cheap postage, their risk i'm affraid. refund them what you get from royal mail.

adam01:
the member stated that you post his way as to save him self funds so i think its his responsibility and that he should pay for all cost IE: damage goods post and packaging etc.

Adam

virtualmeuk:
Royal mail are shite!!

To be honest i would just say to the bloke that you will only refund him whatever the P.O give you back in compensation. And then it will only be when they pay you the 34 quid. If he accepted that there was not enough cover for the package then it is his responsibility and he cant expect a full refund.

Either that or just say that you will send again using your courier and he has to pay 1/2 the cost. then claim the 34 quid back from royal mail and that should almost cover the costs of the hubs that are missing?

Just an idea.

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